Customer Service Advisor

Description

Customer Service Advisor

Pay-in-Three Fintech | Manchester City Centre | £28,000–£32,000 | Full-Time, Office-Based

We’re working with a fast-growing fintech in the payments space as they prepare to launch and scale their pay-in-three platform. They’re now looking to hire a Customer Service Advisor to join their Manchester City Centre team.

This is an opportunity to join at an early stage and play a key role in building a customer-focused function within a regulated fintech environment.

The Role

This is a phone-based position where you’ll be the first point of contact for customers, supporting them with queries and resolving issues efficiently and professionally.

You’ll be responsible for:

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Handling inbound customer calls and resolving queries

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Managing complaints and sensitive customer situations with empathy and professionalism

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Ensuring all customer interactions are compliant with GDPR and FCA regulations

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Escalating issues where appropriate and working closely with internal teams

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Contributing to the development of processes as the customer service function grows

About You

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Proven experience in a phone-based customer service role

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Confident handling and resolving customer issues

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Experience working within a regulated environment

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Strong understanding of GDPR and FCA requirements

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Excellent communication skills and professional phone etiquette

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Calm, organised, and comfortable in a fast-paced setting

Why Join? xjnqpsq

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£28,000–£32,000 depending on experience

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Manchester City Centre location (full-time, office-based)

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Join at launch stage with genuine progression opportunities

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Clear pathway to step into a senior role and help lead the customer service team within 6–12 months as the business expands

Disclaimer: By submitting your CV, you agree that Westwood Recruitment Solutions Ltd acts as an employment agency and does not guarantee employment. You confirm your information is accurate, agree to confidentiality, and release Westwood Recruitment Solutions Ltd from employment-related liabilities

Ad ID: 5417842541