Customer Service Advisor

Description

Your new company

You'll be joining a dedicated local authority team committed to supporting citizens with their housing needs. This service plays a vital role in processing council housing applications and providing guidance to individuals who are homeless or seeking housing assistance. The team is passionate about delivering clear, accurate advice and ensuring fair access to housing services.

Your new role

As part of the Housing Solutions and Advice team, you will be the first point of contact for citizens navigating the council housing process. You'll handle a variety of queries, from new applications to changes in circumstances, and provide clear guidance on eligibility and legislation. This role is ideal for someone who thrives in a fast-paced environment and enjoys helping people understand complex processes.

Your day-to-day responsibilities will include:

- Answering citizen queries about current, previous, or future housing applications.

- Explaining legislation, eligibility, and criteria for housing applications.

- Advising callers on the online application process.

- Processing changes in circumstances reported by claimants.

- Supporting citizens who are homeless or at risk of homelessness.

- Ensuring accurate data entry and compliance with data protection regulations.

- Managing sensitive information and completing legal paperwork.

- Participating in Microsoft Teams training and academy sessions.

- Working collaboratively with experienced advisers during training.

- Maintaining professionalism during remote work after training.

Hourly rate: 14.12 p/h (inclusive of holiday)

Working hours: Monday - Friday, 09:00 - 17:00.

This role will offer an extensive training programme, which is a mixture of at-home and in-office and will run for roughly 8 weeks. Once you have passed the academy period, you will be able to work from home.

What you'll need to succeed

- Excellent communicators with strong interpersonal skills.

- Confident in handling a wide range of customer queries.

- Organised and detail-oriented, with good IT skills.

- Able to work flexibly across different departments.

- Experienced in customer service (public sector experience desirable but not essential).

What you'll get in return

You will be offered a temporary position with the council on a 3-month rolling contract basis, dependent on performance. The Council frequently recruits on a permanent basis, so you will also have the opportunity to apply. The role is offering 14.12 per hour including holiday pay, and you will receive payment on a weekly basis.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Ad ID: 5417521102