Customer Service Advisor

Description

We are seeking a Customer Service Representative for a role based in the Jewellery Quarter. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a positive attitude, and the ability to work well under pressure. Working hours are 11am to 3pm Monday to Friday.

Responsibilities

* Respond to customer inquiries via phone and email in a professional manner.

* Provide accurate information regarding products and services to assist customers effectively.

* Handle customer complaints and resolve issues promptly while maintaining a positive experience.

* Completing daily outbound calls to customers relating to queries, deliveries and delays.

* Occasional helping out in other departments when required.

Candidate Specification

* Excellent communication skills with a good phone manner.

* Good computer skills.

* Proficiency in data entry with attention to detail.

* Strong interpersonal skills.

* A proactive approach to problem-solving.

* Previous experience in a customer service role.

Job Type: Part-time

Pay: £12.21 per hour

Expected hours: 18 – 22 per week

Ad ID: 5416926852