Customer Service Account Manager

Description

Customer Service Account Manager

Manchester City Centre

£25,000

We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team!

Main Responsibilities

Provide an excellent customer service to our new and existing BrightHR clients

Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account

Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce

Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR

Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system

Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline

Ensure all Service Level Agreements are adhered to at all times

Meet and exceed all Key Performance Indicators

Contribute to team targets, paying particular attention to customer experience and feedback

Skills and Experience

Customer service experience is essential

The ideal candidate will have experience of working in an out-bound, telephone based role

Must have excellent listening skills and be able to communicate with clients and users of varying technical ability

The ability to work in a fast paced environment

Able to adapt to change

Can take responsibility of own product knowledge

Able to communicate at different levels throughout the business Benefits

25 days' holiday, plus bank holidays.

Day off on your birthday.

Free On-Site Gym

Perkbox discounts.

Holidays increase after 2 and 5 years' service.

Pension Plan and Life Insurance.

Access to Employee Assistance Programme.

Annual Profit share bonus INDMANJ

Ad ID: 5416932398