Supply chain customer service analyst

Description

CK Group are recruiting for a Supply Chain Customer service analyst to join a company in the pharmaceutical industry on a contract basis for 6 months.

Salary:

Paying up to £19.15 per hour on a PAYE basis

Supply chain customer service analyst role:

Manage Customer communications (calls, emails etc.) working closely with an external call centre service provider.

Direct support & liaison with Company Sales Teams.

Processing supply orders.

Provide first line administration support including payment & accounting administration.

Payment dispute resolution handling.

Generate and review daily, weekly and monthly reports from local systems and review data & analytics for control purposes, including analysis of sales using a variety of tools including “Business Objects”, “Tableau” and “Excel”.

Improvement projects supporting distribution of medicines across the UK.

Your Background:

Must have experience in customer services role, ideally supply chain related.

Beneficial to have undergone customer service training.

High learning agility.

Flexible and able to stay calm under pressure.

High level of communication skills, able to demonstrate empathy, professionalism.

Company:

Our client is one of the largest pharmaceutical companies in the world. They focus on finding answers for some of the world's most urgent medical needs.

Location:

This role is based at our clients site in Basingstoke.

Apply:

For more information, or to apply for this Supply chain customer service analyst please contact the Key Accounts Team on (phone number removed) or email (url removed). Please quote reference (Apply online only).

It is essential that applicants hold entitlement to work in the UK.

Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check

Ad ID: 5416932693