Customer Service Advisor

Description

Job Title: Customer Service Advisor

Contract: Full Time, Permanent

Location: Coalville, Leicestershire, LE67

Salary: £34,000

The Professional Services Team at SF Recruitment are currently working with a large client, who are currently experiencing a huge growth period, and have no plans of slowing down. Due to business demand and growth, my client is seeking an experienced Customer Service Advisor to join their Customer Service and Sales team on a full time, permanent basis.

As the Customer Service Advisor, you will report directly into the Sales Director and be responsible for managing your own portfolio of customer accounts, ensuring that you deliver an exceptional service, and all administrative duties are completed to the highest level.

Your daily responsibilities could include the below:

- Managing a shared internal inbox from customers, ensuring that these are actioned within agreed timeframes.

- Arranging product samples to be sent out to new and existing customers.

- Sourcing, raising, and providing customers with competitive market quotations, ensuring that you provide expert advice on best suited products.

- Sharing across any successful leads or accepted quotations across to the internal sales team for them to start the sales process.

- Ensure that all customer account records are maintained accurately on a shared internal database.

- Maintaining stock levels.

- Pulling and sharing across reports to senior management on performance.

- Providing additional administrative support to the Sales Manager and wider Customer Service & Sales Support team in busier periods.

The successful Customer Service Advisor will ideally have experience within a similar position as listed above, however, as long as you have Administration experience and a passion for delivering a first-class customer service then this could still be the right opportunity for you! Our client is looking for somebody who is adaptable and thrives when working in an ever-changing environment. They are also looking for somebody who is a true team player, has strong attention to detail and wants to work for an excellent organisation who truly value their staff.

If you like the sound of the above role, and believe that you meet the requirements, please click 'Apply Now

Ad ID: 5416932607