Customer Interaction Advisor - Normal shift

Description

Customer Service Advisor - Temp to Perm Opportunity

Location: Corby, NN17

Start Date: 11th May

Type: Temporary ongoing with potential to become permanent

Pay:

12.71/hour for the first 12 weeks whilst training 13.22/hour thereafterAdditional shift bonuses available for evenings, weekends, and night shifts

About the Role

A leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed.

Available Shifts

Day Shift (37.5 hrs/week):

Core hours: Monday to Friday between 07:00am - 22:30pm (occasional weekends)Training: First 5 weeks, Monday-Friday, 9:00am-3:00pm and remaining 2 weeks, Monday-Friday 9:00am-4:00pm

Post-training: Rotating shift system based on business needs

Occasional requirement to work a weekend if staffing levels are low.

Key Responsibilities

Deliver exceptional customer service across multiple channels (phone, email, live chat)Resolve customer issues and complaints with empathy and efficiencyCollaborate across departments to ensure smooth service deliveryIdentify opportunities and leads for sales teams through effective questioningProcess returns, credits, and refunds accuratelySupport customers in their preferred communication channel

What We're Looking For

Experience in a multi-channel customer service environmentExcellent communication and organisational skillsProactive, adaptable, and solution-focused mindsetStrong attention to detail and ability to work under pressureA genuine passion for helping customers

Benefits

Shift bonuses for evenings, weekends, and night workHoliday entitlement: 24 days + 8 bank holidays (April-March holiday year)Enhanced overtime ratesBank holiday working required (minimum 2 per year)Access toawiderangeofwellbeing and family-friendly policies, including: Support for ongoing health conditionsNeurodiversity assessments and post-diagnostic supportWomen's health support (fertility, menopause, endometriosis)LGBTQ+ inclusive healthcare optionsCareer Progression

This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Ad ID: 5418226504