Contact Coastal Cottages of Pembrokeshire
Coastal Cottages of Pembrokeshire
Customer Experience Team Member
United Kingdom
- Hours
- Full Time
- Posted
- 10 hours ago
- Salary
- 12.21 GBP Hourly
- Recruiter
- Coastal Cottages of Pembrokeshire
- Closes
- 10 Sep 2025
- Course
- No
- Contract Type
- Permanent
- Recruiter Type
- Direct Employer
Description
Job description
An exciting opportunity has risen within Coastal Cottages of Pembrokeshire. We're looking for a motivated, friendly person to join our Customer Experience Team at Pembrokeshire's only local, family-run holiday letting agency.
This varied and rewarding role is perfect for someone who enjoys working with people, solving problems, and delivering a top-tier guest experience. You'll help our guests find the perfect holiday cottage, support property owners, coordinate with contractors, and handle day-to-day bookings and issues.
You'll also manage your own portfolio of properties, build lasting relationships with owners, and play a key role in maintaining quality standards across our cottage collection.
Key Responsibilities
Guide guests to find the ideal cottage to match their needs
Manage a portfolio of owners/properties as their main point of contact
Deliver exceptional customer service to both guests and owners
Oversee bookings and coordinate any issues during guest stays
Organise maintenance and support the wider Property Management team
Liaise with caretakers, contractors, and owners
Sell and arrange extras such as hampers, private dining, and experiences
Conduct cottage visits and quality inspections
Work one weekend day (Saturday or Sunday) each week with a weekday off in lieu
What We're Looking For
A motivated, organised individual with strong attention to detail
Excellent communication skills and a professional, personable manner
Able to work under pressure and juggle multiple tasks
Sales experience or customer service background is helpful-but not essential
Comfortable using Microsoft Office (Word, Outlook, Excel)
A full, clean UK driving licence
Flexible availability, particularly on weekends
Apply now and help us deliver unforgettable holidays in beautiful Pembrokeshire!
Job Types: Full-time, Part-time, Permanent
Pay: From GBP12.21 per hour
Additional pay:
Bonus scheme
Performance bonus
Benefits:
Company events
Company pension
Employee discount
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Private medical insurance
Schedule:
8 hour shift
Day shift
Every weekend
Weekend availability
Education:
GCSE or equivalent (required)
Experience:
Customer Service: 1 year (preferred)
Work Location: In person
Ad ID: 5416935128
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