Customer Care Specialist

Description

Put Customers First and Build Your Career in Customer Service

Are you passionate about delivering exceptional customer experiences, not just fixing problems but understanding why they happen? Do you take ownership, think critically, and go the extra mile to make things right for the customer?

We're recruiting for a leading online retail brand that truly puts the customer at the heart of everything they do. In this role, you won't just resolve queries, you will play a key part in improving the overall customer journey by identifying issues, investigating root causes, and helping shape better outcomes.

Start Date: Monday 25th May

Key Responsibilities

Handle inbound and outbound customer queries across phone, email, live chat, and social media

Guide customers confidently through their journey, providing clear, helpful advice

Resolve issues efficiently while delivering a high-quality, empathetic customer experience

Take ownership of problems and dig deeper to understand root causes to prevent repeat issues

Work closely with suppliers and internal teams to ensure seamless service delivery

Manage complaints with professionalism, empathy, and a solutions-focused mindset

What We're Looking For

A genuine passion for putting customers first and doing the right thing

Strong problem-solving skills, with the curiosity to ask "why" and look beyond the surface

Excellent communication and active listening abilities

High attention to detail and the ability to manage multiple tasks effectively

A positive, proactive attitude and team-oriented mindset

Previous experience in customer service, contact centre, or retail support is preferred

Location & Working Pattern

Based in Edinburgh (Stockbridge area)

Hybrid working available after initial training, with 2 days working from home

4-week initial training period on-site

1 in 3 Saturdays required after training

Salary & Benefits

£27,000 per annum

Hybrid working model

Structured training and onboarding programme

Opportunity to build a long-term career in a customer-focused organisation

Why This Role?

This is more than a customer service role. It is an opportunity to be part of a business that treats its customers as its champions. xjnqpsq If you are someone who cares about delivering meaningful experiences and improving how things are done, you will thrive here.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Ad ID: 5418270194