Customer Accounts & Scheduling Coordinator

Description

We’re partnering with a fantastic company looking for a Customer Accounts & Scheduling Coordinator to join their friendly, supportive team.

What You’ll Be Doing:

• Manage a portfolio of customer accounts, building strong, lasting relationships as their primary point of contact.

• Coordinate and schedule engineers for installations, maintenance, and urgent callouts, ensuring resources are allocated efficiently.

• Liaise between customers, engineers, and internal teams to ensure all appointments run smoothly and on time.

• Monitor and track job progress, updating customers proactively and resolving any scheduling conflicts.

• Understand customer requirements in detail, ensuring work is planned and delivered to meet expectations.

• Investigate service issues, find solutions, and feed back improvement ideas to enhance processes.

What We’re Looking For:

• Proven experience in account management, service coordination, or engineer scheduling.

• Excellent organisational skills with the ability to manage multiple diaries and priorities at once.

• Confident, clear communication skills (both verbal and written) and a professional telephone manner.

• A proactive, solutions-focused mindset with a passion for delivering outstanding customer experiences.

• The ability to thrive under pressure while keeping accuracy and attention to detail high.

If you are interested in this job role please submit your application, alternatively you can give us a call to be the first to apply

Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements

Ad ID: 5416932116