Housing Repairs Officer

Description

Housing Repairs Officer

24 per hour

4–5 Month Contract

Full–time Monday–Friday, 9am–5pm

5 days per week on–site

Start date: 31 August

I'm currently recruiting for a Housing Repairs Officer to join a busy Local Authority housing team in Surrey on an initial 4–5 month contract.

This is a hands–on operational role supporting the delivery of the Council's responsive repairs service, working closely with internal teams and external contractors to ensure repairs are progressed, issues are resolved and residents receive an effective service.

Key responsibilities will include:

Acting as a first point of contact for responsive repair enquiriesLiaising closely with the Council's repairs contractor and chasing outstanding works and ordersManaging shared repairs inboxes and responding to requests from staff, contractors and residentsHandling calls relating specifically to responsive repairs and ongoing worksManaging Stage 1 repairs complaints from end to end, including investigation and written responsesSupporting contractor meetings, taking minutes and following up agreed actionsMonitoring contractor performance and supporting the management of repairs KPIsReviewing and authorising appropriate contractor quotesProviding operational cover across the repairs service when requiredReviewing repairs information and analysing data to identify outstanding works, trends and performance issuesThe successful candidate will ideally have:

Previous experience working within housing repairs, property services or a responsive repairs environmentExperience liaising with contractors and monitoring outstanding worksA good understanding of repairs processes within social housing or a Local AuthorityExperience managing complaints, ideally including Stage 1 responsesStrong organisational skills and the ability to manage multiple priorities and inboxesConfidence working with repairs data, KPIs and contractor performance informationThis role would suit someone who understands the operational side of a busy repairs service and is comfortable coordinating contractors, progressing works and taking ownership of issues through to resolution.

Interviews are taking place next week, with a view to starting on 31 August.

If you're interested or know somebody with relevant housing repairs experience, please get in touch to discuss the role further.

Ad ID: 5418831682