Contract Administrator

Description

Contract Administrator

Facilities Management

London

Onsite

Temp–to–permanent

35,000 – 40,000

A London based facilities management firm are seeking a proactive and organised Contract Administrator to play a key role in supporting the day–to–day delivery of facilities services across our client base. Acting as the central point of contact for all facilities–related queries, you will ensure the efficient coordination of planned, preventive, and reactive maintenance, while delivering a high standard of customer service.

Key Responsibilities:

Act as the first point of contact for all facilities (soft and hard FM) requestsLog, track, and manage jobs via CAFM/helpdesk systemsPrioritise and allocate tasks in line with SLAs and urgencyPrepare and issue quotes for planned and reactive works, ensuring commercial viabilityCoordinate engineers, contractors, and service providers to ensure timely deliveryMonitor job progress, update stakeholders, and close tasks accuratelyHandle client queries, complaints, and escalations professionallyMaintain accurate records and produce reports on KPIs, SLAs, and performanceSupport process improvements and system updatesAssist with tender submissions, pricing validation, and pipeline governanceAbout You:

Experience in a helpdesk or customer service role within a facilities management firm is essentialFamiliarity with CAFM systems (e.g. BigChange, Concept, Maximo, ServiceNow)Commercially aware and able to provide quotesStrong organisational skills with the ability to manage multiple prioritiesExcellent communication and stakeholder management skillsGood IT skills, particularly in MS Office (Excel)A professional, friendly, and customer–focused approachUnderstanding of SLAs, KPIs, and compliance standardsThis is a fantastic opportunity for someone who thrives in a fast–paced environment and enjoys coordinating operations while delivering excellent service.

JMM(phone number removed)

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Ad ID: 5418269651