Parts Advisor

Description

Parts Advisor

Location: Stevenage, Hertfordshire

Hours: Full-Time (39 hours per week- Saturdays on a rota)

Salary: £12.50 - £13.50 (dependent on experience)

We are currently recruiting for an experienced Parts Advisor to join my clients friendly and established team at the Steveange area, based in Hertfordshire.

Role Purpose:

Reporting directly to the Parts & Retail Manager, you’ll play a key role in supporting both customers and technicians with their machinery parts requirements. You’ll be responsible for providing exceptional customer service by processing and dispatching orders, managing stock enquiries, and ensuring customers receive the correct parts and advice, whether in person, over the phone, or via email.

Key Responsibilities:

Assist customers and colleagues with parts queries and orders

Provide product and service information in a professional and helpful manner

Process transactions accurately, including cash and card payments

Maintain excellent product knowledge across agricultural, construction, and horticultural ranges

Support the smooth day-to-day running of the parts department

Contribute to the overall sales and performance targets of the branchSkills & Experience Required:

Excellent communication skills, both face-to-face and over the phone

Strong customer service skills and a polite, professional manner

Previous experience in a Parts Advisor role, agricultural, construction, horticultural, or motor industry experience desirable

Confident working in a retail or showroom environment

Strong computer literacy and good numeracy/literacy skills

Ability to work well under pressure during busy periods

Team player with the ability to use initiative

Smart, presentable appearance and a positive attitudeBenefits:

32 days annual leave (including bank holidays)

Company Sick Pay Scheme

Workplace Pension

Winter Flu Jab Service

Staff Discounts

Death in Service Cover

Ad ID: 5417293924