Student Support Lead

Description

Organisation: Cranfield University

Faculty or Department: Education Services

Based at: Cranfield or Shrivenham, Oxfordshire

Hours of work: 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.

Contract type: Permanent

Salary: Full time starting salary salary is normally in the range of GBP29,363 per annum

Apply by: 04/05/2026

Role Description

About the Role

You will be the key point of contact for students, staff and External Partners on specific courses for advice, guidance and help. Responsibilities include the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction.

You will be instrumental in ensuring that the student experience of administrative services on your portfolio of courses and programmes is effective, consistent and of a high standard. You will work very closely with academic staff (e.g. Course Directors and Module Leaders), as well as other professional service units.

If appointed at Shrivenham you will lead on allocating space as part of our timetabling processes.

About You

We are looking for an experienced, self-motivated administrator, with a passion for high quality customer service. You will be IT literate, including Microsoft packages and database applications. Ideally, you will have experience of academic administration, preferably within a Higher Education Institution, and of working with regulations. You will have a high degree of accuracy and attention to detail and excellent communication skills. Proven analytical, problem-solving and decision-making skills are a must.

About Us

As a specialist postgraduate university, Cranfield's world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here .

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here .

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families . Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here .

Working Arrangements

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.

How to apply

For an informal discussion about this opportunity, please contact Karen Adolpho-Bagley Student and Academic Support Manager on (E): .

Please do not hesitate to contact us for further details on E: . Please quote reference number 5285.

Please note that we reserve the right to close this advert prior to the stated closing date should we receive sufficient numbers of applications. Therefore, we would encourage you to complete and submit your application as soon as possible.

Ad ID: 5418218524