Information Hub Assistant

Description

Information Hub Assistant

Closing Date: 29/09/2025

Location: Brighton

Salary: £23,810 – £24,960

Our client is more than just an educational institution; they're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About the Role

As Information Hub Assistant, you’ll be the welcoming face of the campus and the first point of contact for students, staff, and visitors. You’ll play a key role in delivering essential information, supporting day-to-day operations, and ensuring everyone feels informed and supported. This is a varied role that requires excellent time management, prioritisation skills, and a calm, professional approach.

What You'll Do:

Greet students, staff, and guests at the Campus Information Hub desk, creating a warm and professional first impressionMaintain a clean, organised, and well-presented reception areaIssue and monitor ID cards for students, staff, and visitors, and maintain accurate visitor recordsRespond to enquiries in person, by phone, and via email, triaging effectively and directing them to appropriate resourcesLiaise with campus departments to ensure the Information Hub remains a reliable and up-to-date resourceSupport administrative teams with a range of tasks, including typing letters, managing student forms, booking auditions, and handling postMonitor and authorise student absences via online formsMaintain the telephone system and report any issuesKeep the storage room behind the Information Hub desk tidy and organisedAssist with general office duties to support the Information Hub Supervisor and wider administrative processes

What You'll Bring:

A good level of general education, including English and MathsPrevious experience in a customer service and/or administrative roleExcellent telephone manner and ability to manage high call volumesStrong time-keeping, organisational, and prioritisation skillsProfessional personal presentation and communication skillsFriendly, empathetic attitude with a proactive approach to student supportAbility to work independently and collaboratively within a teamComputer literacy, accuracy, and attention to detailAbility to remain calm and composed under pressureDesirable: experience working with diverse clientele, knowledge of Microsoft Excel, and familiarity with using computer databases

Working hours for this role are 9:45am to 6:15pm (with a one-hour lunch break) during term time, and 9:00am to 5:30pm (with a one-hour lunch break) outside of term time.

Why Our Client?

They are a values led organisation, meaning their core values underpin all that they do:

Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It.

In addition to joining a committed and dedicated team, you will have access to:

25 days holiday per year (FTE)SMART pensionA comprehensive benefits package

They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation.

They are committed to promoting the safety and welfare of their students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.

How To Apply

Interested in this opportunity, click apply and you will be redirected to their careers website to complete your application.

Ad ID: 5417144308