Transport Operations Coordinator

Description

Transport Operations Coordinator

Location: Hythe, Kent

Salary: Competitive, dependent on experience

Hours: Full-time, Monday to Friday (out-of-hours support required on a rota basis)

The Company

We are working with a fast-growing and dynamic logistics and transport business specialising in time-critical and express freight solutions across the UK and Europe. Due to continued growth, they are looking to recruit a hands-on and proactive Transport Operations Coordinator to join their operations team.

This is a varied, fast-paced role that sits at the heart of the business, supporting day-to-day transport operations, customers, drivers, customs processes, and bookings across the UK and Europe.

The Role

This is a broad, operational role where you will be heavily involved in the coordination of transport movements, customer support, driver liaison, bookings, customs documentation, and live job management.

You will work closely with the Transport Manager and wider operations team to ensure jobs are planned, executed, and delivered smoothly, customers are kept informed, and any issues are dealt with quickly and professionally. The role also includes out-of-hours support on a rota basis and occasional hands-on support within the warehouse environment.

Key Responsibilities

Liaise with customers and provide a high level of service and operational support

Support transport planning and truck movements for current and future jobs

Manage ferry and Eurotunnel bookings and ensure all relevant documentation is completed

Ensure quotes are sent to customers and correct pricing is recorded in shared spreadsheets and systems

Deal with last-minute and urgent customer requests, including out-of-hours on a rota basis

Support the operations team with live and ongoing jobs, ensuring customers receive timely updates

Find and allocate work for drivers across the UK and Europe when required

Handle job requests from customers via email and phone

Take responsibility for completing customs and border documentation including GMRs, ENS, Portbase (Netherlands) and PBN (Ireland)

Check jobs within the TMS (e.g. Journease) to ensure collections, deliveries, times and loads are correct

Update the TMS and internal systems with accurate, real-time information and job updates

Communicate regularly with customers to provide progress updates

Deal with driver queries and provide operational support, including routes and instructions where required

Support the Transport Manager and wider team with operational tasks as needed

Assist in the warehouse when required, including forklift work (licence beneficial) and supporting X-docking operations

Ensure the warehouse and working areas are kept clean and tidy

Support compliance activities when required by the Transport Manager or senior management

Support the finance team by checking ferry and Eurotunnel invoices, missing cost reports, and authorised purchase orders

Liaise with ferry and Eurotunnel account managers and alternative operators to secure the best available rates

The Ideal Candidate

Experience in a transport, logistics, traffic office, or operations coordination role

Comfortable working in a fast-paced, time-critical xjnqpsq environment

Highly organised with strong attention to detail

Confident using transport management systems, spreadsheets, and internal software

Strong communication skills with customers, drivers, and internal teams

Proactive, flexible, and solutions-focused mindset

Willing to participate in an out-of-hours support rota

Knowledge of UK/EU transport operations and customs processes is a strong advantage

Forklift licence beneficial but not essential

What's on Offer

Opportunity to join a growing and ambitious logistics business

Varied, hands-on role with real responsibility and exposure to all areas of operations

Supportive team environment

Competitive salary and progression opportunities for the right person

Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application

Ad ID: 5417964357