Service Administrator

Description

Location: Manchester

Pay Rate: 15.00 per hour

Holiday Entitlement: 25 days holiday plus Bank Holidays (pro rata)

Working Hours: Monday to Friday, 9:00am - 5:30pm

Work Pattern: Hybrid - 2 days working from home following approximately 4 weeks of onsite training

Parking: On-site parking available

Start Date: As soon as possible

Contract Type: 3 month temporary contract with potential for extension

Role Overview

We have a fantastic opportunity for a customer focused individual to join a global organisation and industry leader in the role of Service Coordinator. This role is working Monday to Friday, 9 - 5.30 with 3 days a week in the office and 2 days a week from home following successful completion of training.

Initially this is being offered on a temporary basis for 3 months with a strong possibility of extension.

The focus of the role is to coordinate Service requests from corporate customers, responding to enquiries in a timely manner and liaising with the Field Service Team to allocate jobs.

Key Responsibilities

Process service requests including responding to the customer in a timely manner and liaising with the Field Service Engineer team to identify a suitable engineer and date to attend siteWhere follow up visits are required, liaise with the customer, engineer and other internal teams as necessary to ensure the work is carried out within agreed timescales, eg liaise with Spare Parts team to order parts as neededPrepare and issue quotations in line with customer requirementsRespond to customer enquiries via telephone and email in a timely mannerMaintain accurate records in SAP

Skills & Experience Required

Previous experience in a customer support or administrative roleFamiliarity with SAP, CRM, Salesforce or similar business systemsStrong communication skills, both written and verbalHighly organised with strong prioritisation skillsDetail-focused with a commitment to accuracy in a fast-paced environmentDemonstrated commitment to delivering excellent customer service

For more information please apply now.

Ad ID: 5418784057