Operations Administrator

Description

Location: Blackburn, Lancashire Department: Operations (Asset Finance) Reporting to: Deal Fulfilment Manager Contract Type: Permanent, Full-Time / Part-Time

The Opportunity

We're looking for an Operations Administrator to join a growing Asset Finance Operations team based in a modern, purpose-built office in Blackburn. This is a fantastic opportunity to become part of a well-established business that's continuing to expand.If you have experience in business administration, a sharp eye for detail, and a passion for delivering excellent customer service, we'd love to hear from you.In return, you'll receive full training in the Asset Finance industry, supporting SME growth across the UK. You'll start on a competitive salary (based on experience), with opportunities for progression, an annual discretionary bonus, flexible working arrangements, and a range of great benefits.

About the Team

The New Business team plays a vital role in the customer journey, working closely with colleagues across departments to ensure funding is delivered accurately and on time. The team includes a mix of experienced professionals and newer team members, all committed to delivering a trusted, first-class service.Main Purpose of the RoleYou'll work closely with a panel of brokers and introducers, assessing and processing new applications into the administration system quickly and accurately. You'll resolve any missing information or issues by liaising directly with the sender, using problem-solving and critical thinking skills, and drawing on support from across the business as your knowledge grows.

Key Responsibilities

Prepare financial documentation for brokers, vendors, and direct customersTake ownership of deals from document creation through to payoutHandle deal amendments and coordinate with multiple teams to respond to queriesAct as the first point of contact for incoming calls related to proposals, documents, amendments, and other requests.Provide support to other administration teams when needed Person Specification

Minimum 2 years' experience in an office-based administration roleConfident communicating via email and phoneStrong attention to detailAble to manage multiple priorities and meet tight deadlinesAdaptable to process changesComfortable asking questions and challenging processes to improve understandingPositive, proactive attitude and a passion for customer service Benefits

25 days holiday plus bank holidaysMonday to Friday working patternFlexible hours and hybrid working (2 days from home per week)Annual discretionary bonusIncome protectionCompany pensionEmployee discount schemeHealthcare cash planLife coverTraining and development with industry-recognised qualificationsFree parking at a purpose-built office just off the M65 Diversity & InclusionWe're committed to assessing every applicant based on merit, experience, and qualifications. We celebrate diversity and strive to create an inclusive environment where everyone can thrive.

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Ad ID: 5417321825