Customer Success Administrator

Description

Customer Success Administrator

Quedgeley, Gloucester On–site Full–time Temp GBP13.00 per hour

An established and growing organisation within the interiors and home furnishings sector is seeking a proactive and organised Customer Success Administrator to join its Customer Success team on a temporary basis. This is a varied and fast–paced role offering the opportunity to support customer relationships, maintain service standards and ensure smooth day–to–day administrative operations. Working closely with the Customer Success Manager and wider team, you will play a key role in delivering a consistent and high–quality customer experience.

Key Responsibilities

. Raising, checking and approving sales orders to ensure complete accuracy

. Organising customer samples and swatches as required

. Managing shared inboxes, triaging emails and issuing holding responses

. Answering and directing inbound calls

. Managing inbound and outbound post

. Meeting and greeting visitors, answering intercom and directing accordingly

. Supporting with data entry and maintaining customer portals

. Providing general administrative support across the team

About You

. Previous experience in an administrative or customer–focused role

. Strong attention to detail with a high level of accuracy

. Ability to prioritise and manage a varied workload

. Excellent communication skills, both written and verbal

. Confident IT user with strong Microsoft Office skills

. Ability to learn new systems quickly

. Professional telephone manner and strong interpersonal skills

. Able to work both independently and as part of a team

Desirable

. Experience working within a Customer Success or customer service environment

. Proactive and solutions–focused approach

. What's On Offer

. Immediate start available

. Temporary role initially until end of May

. 40 hours per week, Monday to Friday

. Working hours between 8:00am and 6:00pm (flexible within this window)

. 45–minute unpaid lunch break

Supportive and collaborative working environment

How to Apply:

Apply now, and a member of the Workforce team will be in touch to discuss your application.

P: (phone number removed), M: (phone number removed), E: (url removed)

CheltPro

Ad ID: 5418193963