Customer service team leader

Description

Customer Service Team Leader

Edenbridge

33,000 - 36,000

Monday-Friday, 9am-5pm

Immediate start available

Are you a proactive, systems-savvy leader ready to take ownership and make an impact? This is a fantastic opportunity to join a growing, entrepreneurial SME in the service sector, where you'll play a key role in shaping and developing a high-performing customer service function.

You'll lead a capable and motivated team (currently 3, growing to 5), bringing structure, energy, and leadership to enhance performance, systems, and processes. Working closely with the Business Manager and MD, you'll have real autonomy to make decisions and drive improvements.

The Role

Lead, coach, and develop the internal customer service/administration teamOversee day-to-day operations supporting sales reps, customers, and 29 engineersManage workload allocation, team performance, and service deliveryTake ownership of invoicing, customer contracts, and month-end reportingHandle contract amendments, cancellations, and customer queriesEnsure processes are efficient, accurate, and continuously improvingStep in operationally when needed and maintain a strong understanding of all functions

What We're Looking For

Proven experience in a leadership or supervisory roleA proactive, hands-on approach with strong decision-making abilityTenacious, organised, and highly detail-orientedStrong systems skills - particularly Excel (VLOOKUPs, Pivot Tables)Confident managing processes, data and administrative workflowsExcellent communication and people management skillsComfortable in a fast-paced, evolving SME environment

Why Apply?

Genuine opportunity to shape and improve a growing teamHigh level of autonomy and responsibilityWork closely with senior leadershipJoin a business that values innovation, teamwork and customer excellence

If you're a motivated leader who thrives on improving systems, supporting teams, and driving performance - we'd love to hear from you.

Ad ID: 5418260965