Customer Account Administrator

Description

Customer Account Administrator

Leyland - Fully Office Based

GBP27,500

Monday to Friday, 8.00am - 4.30pm

Are you an experienced administrator with a background in manufacturing?

Do you enjoy coordinating customer orders, liaising with production teams and making sure every detail is correct?

Would you like to join a specialist manufacturer producing high-quality products for the luxury interiors market?

We are recruiting for a Customer Account Administrator to join a well-established specialist manufacturing business based in Leyland.

The company produces luxury digitally printed wallcoverings for independent designers, growing brands and established businesses within the interiors industry.

This is a busy, hands-on role focused primarily on processing and coordinating customer orders. You will support customers across the business rather than managing a portfolio of named accounts, helping each order move smoothly from the initial enquiry through production and delivery.

Approximately 70% of the role will involve order processing and coordination, with the remaining time spent speaking with customers and supporting the wider office team.

The Role

Reporting to the Office Manager, you will act as an important link between customers, the office and the factory.

You will accurately process orders, prepare the relevant documentation, monitor progress and ensure customers are kept informed of any changes, delays or issues.

During busy periods, you may be coordinating up to 50 live orders at different stages of production, so organisation and attention to detail will be essential.

Your responsibilities will include:

Answering incoming telephone calls and responding to customer emailsProcessing and updating customer orders accuratelyChecking product specifications, quantities, prices and delivery detailsPreparing quotations, order confirmations, invoices and delivery paperworkLiaising with the factory, production and studio teamsMonitoring orders as they move through the production processKeeping customers updated on progress and expected delivery datesManaging order amendments and changes to customer requirementsResponding to customer complaints professionally and helping to resolve issuesCommunicating production delays or potential problems clearlyHighlighting urgent orders and priorities to the appropriate colleaguesMaintaining accurate customer, order and workflow recordsUsing the company's Clarity workflow management systemSupporting the wider office team with administration when requiredHelping with tasks in other areas of the business during particularly busy periodsFull training will be provided on the Clarity system.

About You

You will have previous administrative experience gained within a manufacturing business.

You may currently be working in sales administration, order processing, customer service, production administration or account coordination, but you must understand how orders move through a manufacturing or production environment.

Experience within printing, textiles, wallcoverings, interiors or another specialist product manufacturer would be particularly useful, although specific wallpaper experience is not required.

You will need:

Previous administration experience within a manufacturing companyExperience processing and coordinating customer ordersConfidence liaising with customers and internal production teamsStrong attention to detailThe ability to manage several orders and changing priorities at onceA professional and helpful telephone mannerGood written communication skillsA positive and proactive approachThe confidence to follow up with customers and colleaguesThe ability to remain calm when orders change or problems ariseGood general Microsoft Office skillsA flexible attitude and willingness to help across the businessThe maturity and judgement to take ownership of day-to-day situationsThis role would suit someone who enjoys being busy, takes pride in getting the details right and understands the importance of communication between customers, administration and production.

You will be joining a close-knit business where reliability, accuracy, teamwork and a positive, happy-to-help attitude are valued.

The company is looking for the right person and would like them to start as soon as possible.

Ad ID: 5418744833