Business Improvement Lead

Description

Business Improvement Lead

Based in Kirkcaldy hybrid working available

Full Time role 36 hours per week

12 month Fixed-Term Contract

Salary up to 47,000 per annum + benefits

Search Consultancy are delighted to be partnered with a leading business in Fife to recruit this brand new key role within their business.

The successful candidate will be responsible for leading the development, implementation and continuous improvement of their business processes & procedures, with a particular focus on customer service & training.

Duties involved in this role will include:

Developing and implementing Standard Operating Procedures (SOPs) for the company's various sites, working closely with various internal stakeholders such as HR, Finance and Health & Safety

Ensuring that SOPs align with organisational policy, statutory compliance and best practice

Designing an operational framework for SOP's that is easily accessible to all staff and supports ongoing compliance

Facilitating workshops, focus groups and staff engagement sessions to support process analysis & development of procedures

Developing & rolling out a structured training and induction framework

Create training materials and competency assessments in partnership with the wider business

Building strong relationships with internal stakeholders including management across the business and it's sites

In order to be considered for this role your skills and experience should include:

Extensive previous experience of Business or Process improvement with a focus on customer service from an operational standpoint - this experience is ESSENTIAL

Strong organisational and time management skills - with the ability to multi-task & prioritise a sometimes very busy workload

Some project roll-out experience would be very much preferred, although this is not essential.

First class communication skills, both written & verbal - with the ability to influence & advise at all levels

Solid IT skills including the use of MS Office

If this is the role for you, apply now!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Ad ID: 5418186795