Head of Account Management

Description

Confidential Job Opportunity – Head of Account Management

Location: North Leicester Hybrid: 2 days from home Salary: Up to GBP65,000

SF Recruitment is partnering with a leading insurance and professional services business to recruit a Head of Account Management. We are seeking an experienced client–focused professional with a recruitment agency background and strong expertise in IR35 and contractor compliance. This senior role focuses on driving revenue growth, managing key client relationships, and leading a high–performing Account Management team.

The Role:

The Head of Account Management will:

Own and develop strategic B2B client relationships, acting as the senior point of contact.

Drive revenue growth through cross–sell, up–sell, and account expansion.

Lead, coach, and develop the Account Management team, embedding best practices in client engagement and commercial delivery.

Implement consistent account management processes, including onboarding, reviews, and value reporting.

Work closely with Professional Services and Service Delivery teams to ensure compliance and exceptional client outcomes, with a focus on IR35/off–payroll regulations.

What We're Looking For:

Proven experience in senior account management or client success leadership, ideally within recruitment, managed services, or contingent workforce sectors.

Strong expertise in IR35, contractor compliance, or employment tax, with the ability to guide clients and internal teams.

Recruitment agency experience is highly preferred.

Strong commercial acumen with a track record of growing revenue from existing clients.

Experience leading and mentoring client–facing teams.

Excellent communication, negotiation, and stakeholder management skills.

Proficiency in CRM and reporting tools (Salesforce, Power BI).

Desirable:

Background in professional services, insurance, tax, or recruitment.

Experience in commercial proposal development and client retention strategy.

Benefits:

Competitive salary up to GBP65,000

Hybrid working (2 days from home)

Funded private healthcare and non–contributory pension

25 days holiday plus bank holidays

Wellbeing allowance and free parking

This is an exciting opportunity for a commercially astute, client–focused professional with recruitment agency experience and IR35 expertise to lead a key team within a growing insurance and professional services business.

Ad ID: 5417480542