Delivery Lead / CRM Implementation

Description

CRM Implementation / Delivery Lead

12 month Fixed Term Contract

Start: Immediate, ideally within the next two weeks

Location: Hybrid, Central London - Twice a week onsite

35 hour working week, 10% pension

We are looking for an experienced CRM Implementation / Delivery Lead to take ownership of a Zendesk implementation and support wider digital delivery during a maternity cover period. This is a high-trust role within a lovely organisation that offers genuine autonomy and strong internal support.

The role

You will act as the delivery lead for a Zendesk CRM implementation, currently in the discovery and definition phase. Working closely with an external delivery partner and highly engaged internal stakeholders, you will be responsible for ensuring the solution is delivered, adopted and continually optimised.

The role suits someone with a strategic, business analyst mindset who is comfortable shaping requirements, defining workflows and keeping one eye firmly on the wider digital strategy.

From mid-contract onwards, you will also oversee the procurement and delivery of additional digital initiatives, including online tools, website and content projects.

Key responsibilities

Lead the delivery of a Zendesk CRM implementation from discovery through to go-live and adoptionDefine, optimise and document business processes and workflows where formal BA capability is limitedManage and hold to account third-party delivery partnersDrive internal engagement and user adoption across the organisationOperate comfortably in Agile or Scrum delivery environmentsOversee additional digital projects during the maternity cover periodWork closely with a wide range of internal stakeholders, with a high level of engagement and visibility

Experience required

Experienced in delivering CRM or ticketing system implementations, ideally Zendesk or similar platformsStrong delivery leadership with a strategic, business analyst style mindsetExperience defining workflows and aligning delivery to broader digital strategyConfident managing third-party suppliers and complex stakeholder groupsExperience working in Agile or Scrum environmentsBackground in the public sector, ALB or not-for-profit organisations is highly desirableAvailable to start within the next two weeks

This is a great opportunity for someone who enjoys autonomy, ownership and visible impact to step into a delivery role with real influence.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Ad ID: 5418227604