Call Centre Advisor

Description

About Us

At Anglian we’re a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.

The Role

We’re looking for people who can have great conversations over the phone and online. Whether you have previous sales experience, or if you are brand new to the sector, we will provide the necessary training to ensure you succeed. This isn’t cold calling; these are all conversations with previous or interested parties, and your role as a Contact Centre Advisor is to turn those conversations into leads for our sales team.

The ideal candidate will be focused, like working to targets, have strong communication skills and a fabulous telephone manner.

Key responsibilities

Engaging with prospective customers over the phone

Maximising opportunities from call data and overcoming objections

Securing a sales lead through outbound calls to previous enquiries

Achieving set sales performance targets through excellent product knowledge and services available to the prospective customer

Listen to what our customers want and walk them through our product ranges

Securing an appointment for our sales team to meet our customer and complete the sale

Meeting set targets through your product knowledge and excellent customer service

What we're looking for

Proven success in a telesales role and the ability to secure leads

Great verbal communication skills

A proven track record of meeting and exceeding sales targets, while providing an excellent customer experience

Determination to succeed, focus to remain motivated, ambition to progress

Skills in telesales, retail, estate agency or customer service desirable

Basic IT skills

Ability to work in a team and follow direction

Being self motivated

Why join us

Competitive salary and performance related bonus up to an extra £9k per annum or £750 each month

31 days holiday, increasing to 33 days after 2 year’s service

And additional paid day off for your birthday

Regular team incentives, competitions, and rewards

Paid time off annually to volunteer

Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.

Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones

Heavily discounted employee purchase scheme on all Company products

Break out games room

Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!

Important Information About Right to Work

We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. xjnqpsq This position does not meet the Home Office requirements for employer visa sponsorship.

If you’re unsure about your eligibility, you can find helpful information on the UK government website

Ad ID: 5419206536