Account Manager

Description

Clover Talent are partnered with one of the UK's fastest-growing and most open-minded business lenders, to recruit ambitious Account Managers to join their high-performing team. This is an exciting opportunity for a relationship-driven professional who thrives in a fast-paced environment and is passionate about helping SMEs access the funding solutions they need to grow. Working with a business that prides itself on saying "yes" more often and delivering fast, flexible lending solutions, you'll play a pivotal role in managing and developing client relationships while contributing to continued expansion across the UK market.

The Account Manager serves as the vital front-end velocity engine of the UK Direct Lending team. Operating within a high-volume, leveraged pod structure, this role is the critical first point of contact for small-to-medium enterprise (SME) business owners.

Key Responsibilities:

* First point of contact to SME business owners to assess their funding needs

* Engage with prospective SME customers through discovery calls, and understand their business, challenges, goals and funding requirements

* Drive full sales cycle, from early prospecting and qualification

* Fully understand the business banking products, features and services

* Manage a pipeline of leads with strong attention to data hygiene: timely follow-ups, accurate forecasting, deal tracking

* Work closely with marketing, product, risk and customer operations to ensure a smooth journey for customers

* Deliver outstanding service at every touchpoint: via phone, email or digital channels

* Achieve sales targets: conversion, activation, revenue, engagement and other growth metrics as set by commercial leadership

* Capture and share customer feedback, customer pain points, required features, suggestions for product improvements

* Things will change rapidly and often - you’ll need to be comfortable with ambiguity and change and help support what comes next

Experience Required:

* Have experience in small business sales, ideally selling business solutions or financial services; knowing how to engage business customers and understand their mindset, needs and pain points

* You have a proven track record of meeting (or exceeding) sales quotas / targets in a performance-driven environment

* Are an expert at managing a full sales cycle: from prospecting to activation, including structured and rigorous outreach and follow-ups and cross-team coordination

* Have high emotional intelligence and are able to quickly connect and build a relationship with customers of diverse backgrounds and levels of knowledge

* Are a strategic communicator, excellent at building trust and helping customers discover value - you’re consultative, you listen, you ask insightful questions

* Are adaptable and resilient, you embrace change and have a strong winning mindset to see challenges as opportunities to learn and grow

* Can communicate clearly: written, verbal, via video; you simplify complex topics for customers

* Are coachable and comfortable xjnqpsq seeking constructive criticism to empower continuous learning and improvement

* Is comfortable working in a fast-moving, high-changing environment. You thrive when things aren’t fully defined yet

* Demonstrated high levels of personal organisation: tracking your pipeline, managing your time, prioritising your leads and follow-up tasks

* Has integrity and strong consumer duty awareness: regulatory compliance, knowing your customer, reducing risk, safeguarding data and ensuring we put consumer duty first are foundational to this role and our culture

Desirable Experience:

* Prior experience in a regulated environment (banking)

* Experience with Salesforce

* Familiarity with SMEs in specific verticals (e.g. food & drink, professional services construction)

Benefits:

* Season ticket loan

* Private health and dental care

* Subsidised corporate gym membership

* Smart Pensions contribution

* Cycle to Work

* 20 days annual leave plus 5 additional bonus days and bank holidays

Ad ID: 5418466078