Account Manager

Description

An established UK B2B supplier of workplace products is seeking a motivated and commercially minded Account Manager to join a newly created Account Management Team in Poole. The role will primarily focus on one of the company's key brands, a trusted supplier of disposable and reusable gloves, which has supported over 100,000 customers since its launch.

This role is fully office–based and is designed for a proactive professional who can strengthen existing relationships, re–engage former clients, and drive long–term sales growth. The successful candidate will be part of a two–person team responsible for shaping the company's account management strategy and delivering measurable results.

Responsibilities

Build and maintain strong relationships with B2B customers to encourage repeat businessIncrease customer retention and reorder frequencyReconnect with previously inactive clients to restore ongoing engagementExplore opportunities within existing customer segments to drive additional revenueSupport the development of new accounts, fostering loyalty and long–term partnershipsResearch potential customers that match high–value profilesManage a portfolio of accounts through regular phone and email communicationsIdentify at–risk or dormant accounts and implement strategies to re–engage themGuide new customers through onboarding to ensure a positive experience and repeat ordersMaintain rapport with key decision–makers and procurement contactsUse CRM systems and reporting tools to track customer activity and plan follow–upsCollaborate with colleagues to share insights, identify opportunities, and optimise conversion ratesContribute to a culture of accountability, responsiveness, and commercial awarenessCandidate Profile

3–5 years' experience in account management, preferably within a B2B environmentDemonstrated ability to retain and grow customer accountsCommercially astute, able to identify key customer value driversComfortable using CRM tools and managing structured customer dataConfident communicator with strong phone and interpersonal skillsSkilled at building rapport and maintaining credibility with senior stakeholdersProven track record of meeting or exceeding individual and team KPIsEnjoys a proactive sales environment and can balance persistence with tactStrong negotiation, multitasking, and organisational skillsResilient, positive, and focused on delivering long–term growth across a diverse customer baseAdditional Information

Hours: Monday–Friday, 9am–5pmSalary: 30–35k, dependent on experience, with OTE up to 50kFully office–basedJoin a respected UK B2B supplier of workplace products

Ad ID: 5417406618