Order Processor

Description

Previous experience within the window and door (fenestration) industry is essential for this position. Candidates without relevant fenestration experience will not be considered, as a strong understanding of window and door products, processes and industry requirements is required for the role.

Job Title: Order Processor

Reports To: Office / Customer Experience Manager

Business Area: Customer Experience

Location: Witham, Essex

Role Purpose

Chase Taylor are working on behalf of a leading fenestration business seeking an experienced Estimator & Order Processor to join their busy sales and customer experience team. The role plays a key part in delivering accurate quotations, order confirmations, and technical documentation to both new and existing trade customers within a fast–paced environment.

You will support the wider sales function by ensuring all customer requirements are translated accurately into quotations and production–ready orders, while maintaining strong communication, attention to detail, and a high level of customer service throughout the order lifecycle.

Key Responsibilities

Process customer quotes and orders accurately and within required timescales Produce, amend, and issue quotations and order confirmations Prepare and annotate paperwork prior to manufacture to ensure technical accuracy Communicate with customers and suppliers regarding queries, technical advice, and order updates Chase and follow up order confirmations and outstanding customer responses Handle incoming enquiries and provide timely, professional responses Maintain regular communication with customers to provide updates and strengthen relationships Update schedules, spreadsheets, and internal systems daily Ensure all work meets agreed targets and deadlines Deliver a high level of accuracy when producing quotations and order documentation Liaise effectively with internal departments including sales, production, and logistics About You / Candidate Requirements

Previous experience in estimating or order processing within the fenestration industry (ideally aluminium windows and doors) Knowledge of aluminium products and systems is highly desirable Experience using estimating software such as LogiKal or V6 (or similar systems) Ability to interpret technical drawings, customer surveys, and section plans Strong attention to detail and high level of numerical accuracy Excellent written and verbal communication skills Strong organisational skills with the ability to manage multiple priorities Confident working independently and as part of a team in a fast–paced environment Competent user of Microsoft Office packages (Excel, Word, Outlook) Strong customer service skills with a professional and proactive approach Highly motivated with a willingness to learn new products and technical information Positive, friendly, and adaptable attitude in a customer–facing role

Ad ID: 5418785341