Customer Service Advisor Administrator

Description

Customer Service Advisor (Temp to Perm)

Location: Stevenage

Salary: £13.00 - £14.00 per hour

Contract Type: Temporary to Permanent

We're recruiting a Customer Service Advisor on behalf of a leading manufacturing business.

This is an exciting opportunity for a proactive and customer-focused individual to join a well-established and growing company. The successful candidate will play a key role in managing customer relationships, processing sales orders, and ensuring that all client requirements are met efficiently and professionally.

This position is offered on a temp-to-perm basis, making it ideal for someone looking to build a long-term career within a supportive and dynamic environment.

Key Duties and Responsibilities

* Act as the main point of contact for customers, ensuring all enquiries are handled promptly and professionally.

* Manage and track your own customer accounts, providing full administrative and service support.

* Process and administer all sales orders and amendments, ensuring all departments are kept informed.

* Enter orders accurately and promptly, liaising with Sales Management where necessary.

* Provide customers with regular order book reports, including delivery and material updates.

* Confirm orders and amendments with customers, ensuring correct pricing and delivery information.

* Negotiate delivery dates when needed to meet both customer and production schedules.

* Attend customer meetings (onsite or offsite) to strengthen relationships and support business growth.

* Coordinate the issuing and receipt of customer surveys.

* Work closely with Planning and Operations teams to ensure the sales order backlog is accurate and up to date.

* Attend production meetings when required and communicate relevant updates to customers.

* Process new customer quotations and prepare costed Bills of Materials (BOMs).

* Maintain CRM systems with accurate information on prospects, quotations, and opportunities.

* Provide quarterly updates to customers regarding excess materials and maintain related records.

* Support the invoicing process, including raising invoices for RMAs and tooling services.

* Follow and uphold company environmental policies and procedures.

Skills and Qualifications

* Proficient in Microsoft Office, especially Excel.

* Strong communication skills, both written and verbal.

* Previous experience in a Customer Service Advisor, Customer Support, or Sales Coordination role.

Desirable:

* Experience within the manufacturing or electronics industry (advantageous but not essential).

Benefits

* Competitive hourly rate: £13.00 – £14.00 per hour

* Excellent opportunity for permanent employment after a successful temporary period.

* Supportive and collaborative team environment.

* Ongoing training and career progression opportunities.

If you’re an organised, customer-focused individual looking for your next opportunity, we’d love to hear from you!

Apply today

Ad ID: 5417293855