Accounts Administration Assistant

Description

Accounts Administration Assistant Southend–on–Sea, Essex Full Time Working hours are Monday to Friday, 9:00 am 5:00 pm Salary negotiable for the right candidate

As one of the UK s fastest–growing printers, Solopress is always looking for great people to join our very friendly and hardworking team.

We are looking for a confident and customer–focused Accounts Administration Assistant to support customer finance queries while assisting with credit control activities. This role combines customer communication, billing support, and proactive credit control to help ensure timely payments and positive customer relationships.

Perks & Benefits:

Salary Sacrifice PensionAccess to discounts at hundreds of high–street retailers24/7 GP servicesCycle to work schemeStaff incentivesSocial events Are you the right person for the job?

Desirable but not essential

Experience in a customer–facing role, ideally within finance, accounts, or credit controlConfidence and professionalism when discussing payments with customersStrong attention to detail and organisational skillsGood IT skills, including Microsoft Excel and internal systemsUnderstanding of basic accounting and credit control principles What will your role look like?

Customer Finance Support

Acting as a point of contact for customers with billing, invoice, and payment queries (phone and email)Explaining invoices, charges, credits, and payment options clearly and professionallyResolving customer account queries efficiently while maintaining a positive customer experienceLiaising with internal teams to resolve billing disputes or account issues Credit Control Duties

Proactively contacting customers regarding outstanding invoices via phone and emailChasing overdue payments in line with agreed credit control proceduresAgreeing on payment plans where appropriate and monitoring adherenceAllocating and reconciling customer payments accuratelyEscalating high–risk or overdue accountsAssisting with credit limit checks and account reviews Accounts & Administrative Duties

Raising, amending, and reissuing invoices and credit notesMaintaining accurate customer account records and notesSupporting reporting on aged debt and credit control activityEnsuring all customer communication is recorded clearly and accuratelyAssisting with month–end processes as required Company

Solopress is an online print company based in Essex, serving UK businesses and print resellers since 1999. We won the title of PrintWeek s Company of the Year 2024, the most prestigious award in our industry. As well as winning Vision & Values at the Engage Awards in November 2025.

We are proud of the positive workplace culture we have built at Solopress, through policies and practices that ensure everyone can contribute to our shared success.

Throughout procurement and production, the company champions sustainable working practices, responsibly sourced materials and recyclable products.

With super–fast turnaround times, excellent print quality and exceptional customer service, Solopress is the UK s most trusted printer, with over 35,000 Trustpilot reviews.

What s next? It s easy! Click APPLY now! We can t wait to hear from you!

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Ad ID: 5417669605