Service Desk Analyst with Cloud Training

Description

Superb IT Support Role With Fast-Track Cloud Progression | Cardiff, South Wales (full time on-site initially)

£30k–£33k + Bonus + 25 Days Holiday + Training Plan

Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out!

Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients — but you won’t stay as 1st / 2nd Line Service Desk Engineers for long. You’ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You’ll be mentored, trained, and guided into Cloud roles – this is the springboard.

What you’ll do:

Be the first port of call for customer IT issues (hardware, software, Microsoft 365).

Help manage user accounts in Microsoft 365 & Azure Entra.

Support with basic Azure queries – you’ll learn the rest on the job.

Get involved in daily checks, ticketing, troubleshooting, and more.

What we’re looking for:

1st Line support experience (or similar IT role).

You must already be able to show a genuine interest in Cloud tech – you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study

Good communication and problem-solving skills.

What you’ll get:

Fast-track Cloud career progression – with a personal training plan.

Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions)

£28k–£31k + 5% bonus, pension, private health, cycle scheme, and 25 days hols. xjnqpsq

This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required).

If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks

Ad ID: 5417545382