Service Designer

Description

OUTSIDE IR35 CONTRACT

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.

Key Responsibilities:

Lead end-to end service design within a telecommunications environment, focusing on improving customer and network service experiences

Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration

Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance

Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services

Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and supportKey Skills:

Extensive experience working within the telecommunications (Telco) industry

Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements

Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity)

Solid understanding of mobile networks, xjnqpsq including Access Point Name (APN) configuration and its role in enablingdata, MMS, and network access across public and private networks

Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teamsFurther details available upon application.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy

Ad ID: 5418291901