Customer Care Representative

Description

Ellesmere Port Full-Time, 12-Month FTC Supply Chain - EMEA Customer Care Representative Your new company

Join a globally recognised manufacturing leader with a strong presence across EMEA. As part of their commitment to maintaining exceptional service levels, the company is seeking a dedicated and detail-oriented Customer Care Representative to support the team during a key period.

Your new role

As a Customer Care Representative, you will be the key point of contact for export customers, ensuring seamless order processing and delivery. You'll manage the full order lifecycle, from documentation and dispatch to invoicing and issue resolution, while maintaining high standards of customer satisfaction.

Key Responsibilities:Deliver outstanding customer service by managing complex enquiries and proactively following up on deliveries and issuesBuild strong relationships with customers, ensuring the company remains their first choicePrepare and manage all export documentation including Certificates of Analysis, customs invoices, packing lists, and delivery notesCoordinate order dispatches from EMEA-managed warehouses and book final shipment datesComplete shipments and invoicing in the ERP system ( SAP ) within 48 hours of dispatchEnsure compliance with import/export regulations across Europe and the rest of the worldCollaborate with internal teams including Supply Chain, Finance, Warehouses, and Export SalesSupport resolution of customer complaints, aiming for closure within two months

What you'll need to succeed

In order to succeed in this post, I am looking for a motivated and customer-focused individual with experience in customer care within a manufacturing environment. You'll be someone who thrives in a fast-paced setting, is confident about managing complex logistics, and can communicate effectively across teams and with international customers.

Key skills and experience include:Proven experience in customer care, ideally within a manufacturing or export-driven environmentStrong understanding of logistics, transport management, and warehousingKnowledge of export/import principles and documentation (EU and Rest of World)Proficiency in ERP systems (SAP preferred) and Microsoft Office (Excel, Word, PowerPoint, Outlook)Excellent written and verbal communication skillsStrong organisational skills with the ability to manage multiple prioritiesA proactive, positive attitude and a commitment to delivering excellent serviceHazardous goods training is desirable

What you'll get in return

In addition to working for a globally thriving business, you will have a competitive salary of GBP32,000 for your full-time working hours which span Monday-Friday. This post is based in Ellesmere Port, and has a 1-day work from home policy per week. You will have access to ample free on-site parking, as well as various amenities on site. You will have a 25-day holiday allowance, plus bank holidays as standard, as well as a generous pension contribution. This post is available for 12 months.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

#

Ad ID: 5416950157