Civils Coordinator

Description

NMS Recruit are seeking an experienced Civils Coordinator for a thriving telecoms business. This is an office based role where you will be responsible for ensuring the smooth delivery of Civil Engineering activities in a timely and costs effective manner to deliver an excellent customer experience. Having the customer at the heart of what you do, you will develop effective relationships with suppliers to meet challenging time scales and be pragmatic enough to steer through complex issues to ensure circuits are handed over in a timely fashion. You will also keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery.

Responsibilities

• Manage a workstack of connection installs that are currently awaiting civils

• Manage Network extensions which require Civils / PIA amendments

• Manage the contractor to ensure process is followed and PIA compliant including chasing SPO evidence

• Drive customer connections whilst awaiting civils and contractor to find work arounds i.e., civils avoidance or re routes

• Manage costs

• Data tracking

• Updating the customer and partners with progress

• Proactive with permit checking - Street Manager

• Identify and manage risks & issues to minimise the impact to customers

• Work as part of a team to maintain a positive environment, building strong relationships across the business

Experience

2+ years experience in a Civils Coordinator/Administrator role

Analysis, organisation, and planning skills

Excellent communication skills (written and verbal)

Self-motivated and driven to meet service objectives and targets

Enthusiastic and highly motivated with an eye for detail

Able to liaise and interact effectively with management, technical teams, and customers

Flexible approach and able to manage varying workload

Team Player

Desirable Experience

Knowledge of GPON telecoms networks

Experience of Street Manager porta

Benefits

Up to £29,000 DOE

Hybrid working

Birthday and work anniversary off

25 days holiday plus bank holidays

Death in service

Additional benefits

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us

Ad ID: 5417246578