Utilities Metering Customer Service

Description

My client is seeking a motivated and customer-focused Customer Service Advisor to join our team in Bury. Working within the utilities sector (energy, water, or gas), you will be the first point of contact for customers, delivering a high standard of service and support across a range of enquiries.

Key Responsibilities

Handle inbound and outbound customer calls, emails, and online enquiries Resolve customer queries relating to billing, accounts, meter readings, and service issues Provide clear and accurate information regarding tariffs, usage, and services Support customers with payment plans and account management Log all customer interactions accurately on internal systems Escalate complex or unresolved issues to relevant departments Ensure compliance with industry regulations and company policies Deliver excellent customer service in line with company standards and KPIs Key Skills & Experience

Previous experience in a customer service or contact centre role Excellent communication and interpersonal skills Ability to manage a high volume of enquiries in a fast-paced environment Strong problem-solving skills and attention to detail Good IT skills, including experience with CRM systems Desirable Experience

Experience within the utilities sector (energy, water, or gas) Knowledge of billing systems or regulatory frameworks Experience handling complaints or vulnerable customers Personal Attributes

Customer-focused with a positive, empathetic approach Reliable, organised, and able to prioritise workload Team player with a proactive mindset Eager to learn and develop within the role What is on offer

Competitive salary and benefits package including a bonus Full training and ongoing support Opportunities for career progression within the utilities sector Supportive and collaborative team environment

Apply now to join a growing organisation and build your career within the customer service sector

Ad ID: 5418051602