Resident Liaison Officer

Description

Social Housing | North East London | Resident Liaison Officer/Tenant Liaison Officer (RLO/TLO) | £19 - £22 per hour

Do you enjoy building strong relationships and providing excellent customer service within the vibrant communities of North East London

Our client, a leading social housing provider, is seeking enthusiastic and compassionate Resident Liaison Officers/Tenant Liaison Officers (RLO/TLOs) to join their team in North East London. In this vital role, you will play a key part in ensuring a positive resident experience during major refurbishment and improvement works across the borough.

Key Responsibilities:

Act as the primary point of contact for residents throughout the duration of construction projects.

Provide clear and concise information about upcoming works, including timelines, potential disruptions, and mitigation measures.

Address resident concerns and resolve issues promptly and effectively.

Conduct regular resident meetings to provide updates, answer questions, and gather feedback.

Liaise with contractors, site managers, and other stakeholders to ensure smooth project delivery.

Assist vulnerable residents with any specific needs or concerns.

Maintain accurate records and prepare reports on resident engagement.

Promote good neighbourliness and community cohesion within the diverse communities of North East London.

Essential Criteria:

Excellent communication and interpersonal skills.

Strong customer service and problem-solving abilities.

Ability to build rapport and trust with residents from diverse backgrounds.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong organisational and time-management skills.

Experience in 1 a customer service or community engagement role (desirable).

Benefits:

Competitive hourly rate of £19 - £22 per hour.

The opportunity to make a real difference to the lives of residents in North East London.

Gain valuable experience within the social housing sector.

To Apply:

Please submit your CV by clicking on the "Apply Now" button below.

Keywords: Resident Liaison Officer, Tenant Liaison Officer, RLO, TLO, Social Housing, North East London, Refurbishments, Construction, Customer Service, Community Engagement, Diversity

Ad ID: 5416917452