Membership Services Consultant

Description

We are delighted to be working with this rapidly expanding mutual society, where you will be working with a genuinely super bunch of people and in a business with an extremely warm and friendly culture. They are now looking for someone to join them in their Membership services team, as a Member Services Consultant and are interested in hearing from you if you have some form of people based customer service experience. This could have been gain in retail, hospitality or an office environment. What is key is your ability to talk to their members via phone and email!

They offer some genuinely great perks here, such as staff away days and social functions, with a benefits package that includes, Private Health Cover, 25 days holiday + bank holidays to start, free eye care, a 10% of salary annual bonus and a 10% non-contributory pension, death in service (x4 of base salary). And the benefits do not stop there, as they also offer a staff Employee Assistance program, and discounted membership investment opportunities as well as a further two days leave year fully paid to go and work for a charity of your choice. They also offer hybrid working and onsite parking is also provided.

They currently number 80 people in the business as a whole, so you will know most people there once you have settled in and be able to put a name to the face! They are in a fantastic office, just by South Cerney lakes. We have visited these several times and must say were very impressed with the building, which has been custom built for this business, and contains several lunch and chill out areas too.

Due to the very low turnover of staff, this is a rarely available job opportunity for someone career minded who wants to work for a business who offer first class training and development for all its staff as well as a stable and enjoyable working environment.

As a Member Services Consultant, your job will be to act as point of contact for Members of the Society, potential Members of the Society and Financial Advisers (FAs) with regard to general enquiries concerning the operation of the product, tracking of applications and the maintenance of

personal and professional details within the Society’s systems. In addition, providing administrative support to the Intermediary Sales Team and supplying an FCA compliant ‘Information Only Service’ to direct prospective Members.

As such you will need to have be a confident communicator, able to build rapour with customers over the phone, and able to handle difficult calls of a sensitive nature, as well as a high level of attention to detail.

There are 8 in the team, and they are a nice friendly bunch, and are keen to find someone who will fit in with a work hard but have fun mentality.

A good standard of education with a minimum grade ‘C’ GCSE, or equivalent, in Maths and English is also ideally needed too.

This is a truly fabulous opportunity to join a great local employer in Gloucestershire, who offer a warm and friendly working environment, working with a great team! xjnqpsq

Office hours are 8:45am to 5pm and the salary on offer is £24,500-£25,500, depending on experience including all the benefits mentioned above, with them offering hybrid working. (You will need to be in the office 2/3 days a week)

If you wish to discuss this role in more detail, please contact Kieran Boyle at CKB Recruitment

If you wish to discuss this role in more detail, please contact Kieran Boyle at CKB Recruitment - General Insurance & Financial Services Recruitment Specialists

Ad ID: 5417764543