Customer Service Team Leader

Description

Our client is an established engineering company that delivers services to the infrastructure sector.

Due to continued growth, our client is now is seeking a hands on Customer Support Supervisor/Team Leader to lead its small customer support/administration team.

This role is critical to ensuring customers receive a professional, responsive service while maintaining strong administrative controls that support operations, sales, and finance.

Key Responsibilities

Lead and manage the customer support and business administration team.

Deliver consistently high standards of customer service and communication.

Act as the senior escalation point for customer queries and service issues.

Oversee job setup, scheduling, administration, and close-out.

Support operational teams with coordination, documentation, and planning.

Ensure accurate data capture to support invoicing, reporting, and performance tracking.

Maintain strong document control and administrative standards.

Develop, implement, and improve administrative processes and procedures.

Support audits and compliance requirements as required.

Our client is looking for someone with previous experience of:-

Managing a small customer support function or administration teams.

Strong people management and communication skills.

Excellent organisational skills and attention to detail.

Ability to manage multiple priorities in a fast-paced environment.

Competent user of Microsoft Office application (including Excel)

Due to the nature of the business, experience within the engineering or construction sector would be desirable but not essential.

Hours of work, Monday-Friday, 8-5.

Ad ID: 5417774873