Helpdesk Advisor - Evening Shift

Description

Helpdesk Administrator

Oxford | Monday-Friday, 5pm-10pm

We're recruiting a customer-focused Helpdesk Administrator to join a busy support team within a fast-paced operational environment.

This role involves handling incoming requests, logging and tracking jobs through internal systems, and ensuring queries are resolved efficiently while delivering excellent customer service.

Key responsibilities:

- Managing incoming calls and emails from customers and internal teams

- Logging requests accurately onto internal systems

- Monitoring and updating job progress through to completion

- Coordinating with operational teams to ensure timely responses

- Supporting emergency and priority requests when required

- Maintaining accurate records and handling confidential information appropriately

About you:

- Previous administration, helpdesk, or customer service experience

- xjnqpsq Strong communication and organisational skills

- Excellent attention to detail

- Able to prioritise workloads in a busy environment

- Team player with a proactive approach

A great opportunity for someone looking for a part-time evening role within a supportive and fast-paced team environment

Ad ID: 5418343916