German Customer Service Advisor

Description

An excellent opportunity has arisen to work for our established client who are based in Weybridge, Surrey as a German Customer Service Advisor. You will have responsibility for dealing with customer enquiries and ensuring orders are processed accurately.

Job Type: PermanentWorking Hours: Monday - Friday, 8am to 4.30pm / 8.30am - 5pmLocation: Weybridge, Surrey - hybrid working Benefits:

Generous holiday allowance Pension contributions 4.5% matchedYearly discretionary bonusLife assurance 4 annual salaryFlexible benefits platformIndependent financial advice serviceEnhanced Employee Assistance programmeShopping discounts with retailers As the German Customer Service Advisor, you will be responsible for:

Process sales orders and quotationsDevelop relationships with customers and assist with any enquiresRespond to all inbound calls & emails quickly and efficientlyAbility to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution supportWork in a flexible manner to assist and support other areas of the Customer Service department and customers as and when necessaryMany other duties, full job description available upon request. The successful German Customer Service Advisor will have the following related skills / experience:

Fluent in German and English, both verbal and written is essentialExperience of working in a busy and demanding environment.Commercially awareAbility to multitask with confident organisational skillsExcellent communication skillsGood working knowledge of MS OfficePrevious experience of Oracle would be advantageous but not essential

Ad ID: 5417703060