Customer Support Executive

Description

Customer Support Executive

Guildford (Hybrid: 3 days office / 2 days home)

£28,000-£30,000 per annum

Are you passionate about delivering first-class service? Do you thrive in a people-focused, fast-paced environment?

We are looking for a motivated Customer Support Executive to join our friendly and professional team based in Guildford. You'll play a vital role as the first point of contact for customer queries, ensuring every interaction is handled with care, clarity, and efficiency.

Benefits:

Hybrid working (3 office days, 2 remote)

Free on-site parking

Access to kitchen, and on-site showers

Supportive training and onboarding process

Collaborative, inclusive team culture

Clear progression opportunities

What You'll Do:

Be the central contact for our customers, owning their journey from first interaction to resolution

Manage inbound/outbound calls and service emails

Respond to information requests and support queries across regional sales branches

Resolve queries or escalate them appropriately within the business

Perform admin duties and manage customer interactions via our portal

Collaborate with other departments to ensure timely and accurate service delivery

Provide valuable customer insights to the management team

What You'll Bring:

Proven experience in a phone-based customer xjnqpsq service role

A proactive, solutions-focused mindset with excellent attention to detail

Strong written and verbal communication skills

Confidence using Microsoft Office (Word, Excel, Outlook)

Team-oriented approach with the ability to manage your own workload

Bonus: Basic understanding of financial services

If you're ready to bring your energy and expertise to a people-first organisation where your work truly matters then apply today

Ad ID: 5418068544