Assistant Customer Service Manager

Description

Assistant Customer Service Manager

Location: Aldershot, Hampshire

Salary: £36,000 (depending on experience)

Hours: Monday - Thursday: 08:30 - 17:30 | Friday: 08:30 - 17:00 (Office-based)

Overview

We are currently recruiting for an Assistant Customer Service Manager to join a growing and dynamic business based in Aldershot.

This is a varied and hands-on role, supporting the Customer Service Manager in overseeing day-to-day operations, developing the team, and ensuring a consistently high level of service is delivered to customers.

This opportunity would suit someone with strong customer service experience who is looking to step into a more senior, supervisory role within a fast-paced environment.

The Role

Working closely with the Customer Service Manager, you will support the team across training, operations and account management, while also acting as a point of escalation for customer queries.

Key responsibilities Include:

Training & Development

Creating clear and user-friendly training documentation across the department

Producing product briefing materials for the Customer Service team

Supporting induction and training of new starters

Delivering training sessions and refreshers to upskill the team

Mentoring and supporting Account Managers and Assistant Account ManagersTeam & Attendance Management

Managing holiday requests via the internal HR system

Supporting return-to-work interviews and attendance processes

Covering the Customer Service Manager during absence or meetings

Leading team huddles and handling escalated issuesOperational Support

Monitoring bespoke and Far East orders and liaising with Purchasing teams

Supporting production queries and order adjustments

Assisting with the resolution of customer complaintsOrder Administration (Quote to Delivery)

Issuing quotations and handling customer enquiries

Raising and processing orders on internal systems

Sending order confirmations and progressing orders through to delivery

Maintaining clear communication with internal stakeholders throughoutCandidate Requirements

Essential:

Previous experience within customer service (ideally with some supervisory or mentoring responsibility)

Strong training and presentation skills

Excellent communication xjnqpsq skills with high attention to detail

Good IT skills, including Microsoft Excel

Strong organisational and time management skills

Ability to manage multiple tasks in a fast-paced environment

Confident problem solver with the ability to handle escalations professionally

A collaborative approach with the ability to support and develop othersDesirable (not essential):

Experience within print, production or promotional products

Knowledge of Far East sourcing or bespoke order processes

Basic understanding of HR processesWhat's on offer?

Salary up to £36,000 (depending on experience)

Full training provided

Pension scheme

On-site parking

Referral bonus scheme

Years of service benefits

Supportive and collaborative working environment

Ad ID: 5418069879