Customer Support Advisor (Farming/Agri)

Description

Customer Support Advisor (Farming / Agri)

Salary: Circa GBP32,000 + commission

Job Type: Full-time, Permanent

About the role

We re working with a growing agri business supporting farmers across the UK and beyond, and they re looking for a Customer Support Advisor to join their team.

This is a busy, customer-focused role where you ll be the first point of contact for people working in the farming and agriculture sector. You ll spend your day handling a high volume of incoming calls and web chats, helping farmers with queries and guiding them through how to get the most from the system.

If you understand farming, enjoy speaking to people, and are comfortable in a fast-paced environment, this is a great opportunity to move into a stable, office-based role within the agriculture industry.

What you ll be doing

Handle a high volume of inbound calls and web chat enquiries from farmers and agri customersSupport users across the farming and agriculture sector with day-to-day queriesGuide farmers step-by-step, helping them use the system effectivelyExplain features in a simple, practical way that makes sense for real farm useTroubleshoot issues and provide clear, helpful solutionsBuild strong relationships with customers in the agri and farming communityWork towards targets around response times and customer satisfactionShare feedback from farmers to help improve the service and overall experience What we re looking for

Farming or agriculture knowledge is essential (livestock, dairy, beef or general farm experience)Experience in a customer support, call centre, or customer-facing roleComfortable handling a high volume of calls and web chatsConfident communicator who can explain things clearly and simplyPatient, helpful, and good at problem-solvingOrganised and able to manage multiple conversations at onceComfortable using systems, CRM tools, and digital platformsA team player with a down-to-earth approachThe ability to attend farmers shows throughout the summer What s on offer

Salary up to GBP32,000 plus commissionHybrid working, own transport required due to office locationA supportive team environment within a growing agri businessThe chance to work closely with farmers and make a real impact day-to-day

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Ad ID: 5418050266