Customer Success Manager (SaaS)

Description

Customer Success Manager (SaaS)

Our client is a rapidly scaling SaaS startup experiencing exceptional momentum, having grown 300% year-on-year. As part of their continued expansion, they are seeking a Customer Success Manager to play a key role in delivering value to customers and supporting long-term growth.

This is a hands-on, client-facing role suited to someone who enjoys working with data, managing projects, and operating in a fast-paced, high-growth environment.

The Role

The Customer Success Manager will be responsible for managing the customer journey from onboarding through to renewal and expansion. Working closely with customers, they will lead implementation of the platform, analyse performance data, support ongoing projects, and identify opportunities for upsell and account growth.

Key responsibilities include:

Managing customer onboarding and implementation of the SaaS platformActing as the main point of contact for customers and building trusted relationshipsUsing Excel extensively to analyse customer data, performance metrics, and outcomesTurning data insights into clear, actionable recommendationsSupporting and coordinating customer-led projectsIdentifying upsell and expansion opportunities in partnership with internal teamsProviding ongoing support and ensuring high levels of customer satisfaction and retention

Requirements

Experience in Customer Success, Account Management, Implementation, or a related SaaS roleStrong Excel skills, including data analysis, reporting, and handling large datasetsConfident working directly with customers and managing multiple accountsAnalytical and commercially minded, with the ability to spot growth opportunitiesOrganised, proactive, and comfortable working in a fast-paced startup environment

The Opportunity

Join a high-growth SaaS business scaling at 300% year-on-yearPlay a key role in customer delivery, data analysis, and commercial expansionWork closely with an ambitious leadership team in a rapidly evolving businessStrong scope for development and progression as the company continues to scale

If this sounds like the right next step for your career, applications are welcomed.

Customer Success Manager, SaaS, Customer Success, Account Management, Client Success, Customer Onboarding, Software Implementation, SaaS Implementation, Client Implementation, Excel, Advanced Excel, Data Analysis, Data Reporting, Data Insights, Customer Analytics, Business Intelligence, Customer Support, Customer Experience, CX, Project Management, Customer Projects, Upselling, Cross-selling, Revenue Growth, Account Expansion, Renewals, Retention, Churn Reduction, B2B SaaS, High Growth Startup, Scale-up, Tech Startup

Ad ID: 5418221513