Contact Proactive Personnel Ltd
Proactive Personnel Ltd
Customer Service Team Leader
Lancashire
Contact Proactive Personnel Ltd
- Hours
- Full Time
- Posted
- 1 day ago
- Salary
- 32000.00 - 35000.00 GBP Annual
- Recruiter
- Proactive Personnel Ltd
- Closes
- 03 Nov 2026
- Course
- No
- Recruiter Type
- Direct Employer
- Contract Type
- Permanent
Description
Proactive Personnel are currently looking for a Customer Service Team Leader to start work on a permanent basis in Preston.
Duties:
Delivery of service excellence through a communicative customer focused approach applied to the customer order process Manage debit/credit note process to meet customer and company requirements Manage customer complaints and returns effectively and efficiently Lead and develop a small, office-based customer service team. Support key accounts and resolve complex queries and claims. Coordinate with marketing, supply and transport teams. Maintain controls across quotations, orders, payments and installations. Drive a collaborative, accountable and customer-focused culture. Requirements:
Excellent customer service delivery Proven B2B customer service and team leadership experience. Strong coaching, communication, influencing and conflict-management skills. Ability to prioritise work, solve problems and manage projects in a fast-paced environment. A collaborative, resilient and solutions-focused approach. Proficiency in Microsoft applications and general IT systems. Monday to Thursday 08:00- 17:00 and Friday 08:00- 16:00.
Salary is dependent on experience, ranging up to 35,000.
Ad ID: 5419114788
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