Customer Service Support

Description

Customer Service Support Salary £32,000- £35,000

Based at Stockley Business Park, Uxbridge

Office-based role during 6-month probation, then 4 day in the office,1 day working from home.

A well-established company in the printing industry, is seeking a Customer Service Support to join their dedicated team based in beautiful offices in Stockley Business Park, Uxbridge. This role plays a key part in delivering a high standard of after-sales support, ensuring customers receive efficient, accurate and timely service. This is an ideal opportunity for a highly organised, customer-focused individual who enjoys coordinating activity behind the scenes, working closely with customers, engineers and internal teams to support service delivery across the UK and Republic of Ireland.

Key Responsibilities

Build and maintain strong, long-term customer relationships through consistent, high-quality service

Handle customer enquiries, quotations and spare parts orders via phone and email

Log, manage and track service and spare parts calls from initial request through to invoicing

Coordinate with technicians and internal departments to ensure efficient and cost-effective service delivery

Identify spare parts using technical manuals, diagrams and internal systems

Monitor job queues, service schedules and planned maintenance to support operational efficiency

Liaise with customers and engineers, providing updates, managing escalations and scheduling field resources

Perform administrative tasks to support service delivery and meet agreed service levels

Collaborate effectively with internal departments to maintain strong working relationships

Provide cover across work control, spare parts and installations, including Saturdays on a rotational shift patternExperience & Skills

Experience supporting after-sales, service coordination or customer support teams

Confident handling customer enquiries, documentation and service administration

Strong IT skills, including Microsoft Word, Excel, and SAP

Ability to learn new systems and processes quickly

Excellent attention to detail and problem-solving skillsBenefits

25 days' holiday, rising to 28 days with length of service

Long-service recognition: watch after 10 years; additional leave and holiday contribution after 20 years

Contributory pension starting at 5%/5%, rising with service

Cycle to work scheme

Free on-site parking

Free Friday breakfast

Hours: Monday - Friday 9am -5.15pm / Occasional covering of shifts - 6am -2pm or 11.15 am - 7pm Mon- Friday and 6am - 2pm Saturday, Saturday cover is rare)Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. xjnqpsq As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

Ad ID: 5417658287