Customer Service Operative

Description

Customer Service Operative

Location: Cheam

Salary: GBP25,667 per year. Increases after probation

Hours: Alternate shifts are 8am - 5pm, then 9am - 6pm. 1 Saturday per month.

Job type: Full-time, permanent

Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team.

Responsibilities of the Customer Service Operative:

Achieve exceptional standards of customer service and always deliver The Perfect Repair

Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions

Plan engineers work

Carry out engineer diary management

Book service appointments

Approve engineers' timesheets

Monitor and action escalation reports

Support the gas department with administration tasks

Requirements of the Customer Service Operative:

Must be able to work in a busy and high-pressured environment

Must be able to handle challenging calls and remain calm under pressure

Excellent communication skills at all levels (both written and verbal)

Previous experience in a customer service/call centre role preferred

Gas/Home maintenance experience preferred, but not essential

Exceptional customer service skills

Understanding delivery of best value and continuous improvement

Good organisational skills

Demonstrate initiative and a good work ethic

Openness to learning

If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now!

Ad ID: 5417676871