Customer Service German Speaking

Description

Customer Service Advisor- German Speaking

The successful candidate must be fluent in both spoken and written German.

Location: Liverpool (Hybrid Working)

Contract: Temporary ongoing

Pay Rate: GBP13.79 per hour

Hours: 37.5 hours per week

Shift Pattern

Monday to Friday - Hybrid

Hours between 08:00am - 6:00pm (rotating) including Banh Holiday

About the Role

We are currently recruiting for a Customer Service Advisor fluent in both spoken and written German to join our client based in Liverpool.

Customer Service Advisor Key Responsibilities

German Speaking- fluent in both spoken and written German

Deliver a professional, friendly, and customer-focused service at all times

Manage customer enquiries via phone and digital communication channels

Build a clear understanding of customer needs to provide effective solutions

Advising customers on the best services available

Deliver a high-quality customer experience in line with company standards and SLAs

Accurately capture and maintain customer information using CRM systems

Promoting memberships to non-members

Work collaboratively with internal teams to ensure customer issues are resolved efficiently

Maintain a high level of accuracy and attention to detail in all customer interactions

Requirements

Fluent in both spoken and written German

Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure

Strong background in handling high volumes of customer enquiries

Excellent verbal and written communication skills

Confident using CRM systems and computer applications

Strong listening skills and attention to detail

Positive, proactive, and customer-focused attitude

Flexible approach to working shifts, including weekends

Customer Service Advisor Desirable Experience

Fluent in both spoken and written German

Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure

Experience working to KPIs and service level agreements within a contact centre environment

IT Savvy with good MS Office and keyboard skills; familiar with technology and mobile applications

Winsearch acts as an employment agency for permanent staff. We recruit for roles across Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement, and Professional Services.

Consultant: Aleksandra Follert

(url removed)

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

Ad ID: 5418336368