Customer Service Coordinator

Description

Customer Service Coordinator - Supply Chain / Order Processing

Location: Stretford, Manchester (Office-based) - Parking Onsite

Salary: 32,000 per year (depending on experience)

Hours: Monday - Friday, 8:30am - 5:00pm

Start date - ASAP

About the Role

We are seeking an enthusiastic and proactive Customer Service Coordinator to join our growing team. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys managing the end-to-end order process, supporting customers, and liaising with suppliers.

As part of our supply chain and customer service team, you will play a key role in ensuring smooth order processing, timely deliveries, and exceptional customer satisfaction.

Key Responsibilities

Build and maintain strong relationships with customers and suppliers

Process a high volume of customer orders accurately and efficiently

Monitor and manage orders from placement to delivery

Proactively identify at-risk orders and provide solutions

Resolve queries including proof of delivery, invoice discrepancies, returns, and quarantines

Liaise internally to ensure on-time fulfilment and issue resolution

Raise and chase purchase orders with suppliers

Monitor stock levels and address non-conformances

Manage collections and returns

Handle customer service queries professionally

About You

Strong written and verbal communication skills

Proficient in Microsoft Office (Outlook, Excel, Word)

Excellent planning and prioritisation skills

Accurate and efficient in data entry and order processing

Self-motivated, organised, and able to work independently and as part of a team

Professional, polite, and customer-focused approach

Requirements:

Experience: Minimum 2 years in Customer Service

If you are interested please apply with your most up to date CV.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Ad ID: 5417678863