Customer Service/Call Handler

Description

Be the voice of a trusted UK specialist where exceptional customer service truly matters.

Pertemps are currently working with a well-established and respected provider of fire detection and electronic security solutions across the UK. Due to continued growth, they are seeking a professional Call Handler / Administrator to join their team in Knaresborough on a temp-to-perm basis.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys delivering high-quality customer service, and wants long-term career stability within a growing business.

Role Overview:

Position: Call Handler / Admin & Customer Service

Location: Knaresborough

Working Hours:

Monday to Friday

08:30am – 17:00pm

Early finish Friday at 4:30pmHourly Rate: £13.50 per hour

Contract: Temp to Perm (after 15 weeks)

No weekend working

As a Call Handler with a strong customer service focus, you will act as the first point of contact for customers, engineers, and internal teams. You will play a vital role in ensuring all enquiries are handled professionally, accurately, and efficiently while providing consistent, high-quality customer service at all times.

This role combines inbound call handling with administrative coordination, making it ideal for candidates with strong communication, organisation, and multitasking skills.

Key Responsibilities:Customer Service & Call Handling

Deliver excellent customer service by handling inbound calls, emails, and online enquiries

Accurately log customer requests, issues, and service calls into CRM or job management systems

Provide clear, professional information regarding services, appointments, and procedures

Prioritise urgent and emergency calls, escalating where necessary

Follow up with customers to ensure resolutions and satisfaction

Maintain a consistently high customer service standard across all interactionsAdministrative & Operational Support:

Update and maintain customer records with attention to detail

Prepare and distribute service documentation, quotations, and acknowledgements

Support engineer scheduling and service coordination

Assist with purchase orders, invoicing, and basic billing queries

Maintain organised electronic and paper filing systems

Draft internal and external correspondence as requiredTeam Collaboration:

Liaise with engineers, operations, and sales teams to support effective service delivery

Communicate job updates clearly between field teams and customers

Assist with information gathering for compliance and reporting requirements Skills & Experience Required

Proven experience in customer service, call handling, xjnqpsq or office administration

Confident and professional telephone manner

Excellent verbal and written communication skills

Strong organisational and time-management abilities

Ability to manage multiple priorities calmly and efficiently

Competent with Microsoft Office (Outlook, Word, Excel)

Ability to learn CRM and service scheduling systems quickly Desirable Experience

Previous experience as a Call Handler or Customer Service Administrator

Experience using CRM or job management systems

Knowledge of the fire and security industry (beneficial but not essential) Personal Attributes

Friendly, reliable, and proactive

Strong problem-solving skills with high attention to detail

Team player who can also work independently

Able to handle confidential and sensitive information professionally

Passionate about delivering outstanding customer service

Pertemps - Leeds Branch

Ad ID: 5417739221